Shipping policy
Shipping Policy
Last updated: April 8th, 2026
Thank you for shopping with us! Below are the details of our shipping process.
Processing Time
- Orders are processed within 3–5 business days (excluding weekends and holidays).
- During high-volume periods (sales, holidays, launches), processing times may be slightly longer.
Shipping Rates & Delivery
- Shipping rates are calculated at checkout based on your location and selected shipping method.
- Estimated delivery times will be provided at checkout.
- Please note that delivery times are estimates and not guaranteed.
Order Tracking
- Once your order has shipped, you will receive a confirmation email with a tracking number.
- Please allow up to 24 hours for tracking information to update.
Lost or Stolen Packages
- We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
- If your package is missing, please contact the shipping carrier directly to file a claim.
Incorrect Address
- Please ensure your shipping address is correct at checkout.
- We are not responsible for orders shipped to incorrect addresses provided by the customer.
- If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the package.
Damaged Items
- If your order arrives damaged, please contact us within 3 days of delivery at hello@shopzayeandwrenco.com with your order number and photos of the item and packaging.
- We will work quickly to resolve the issue.
Shipping Delays
- We are not responsible for delays caused by shipping carriers, weather, or other unforeseen circumstances.